Pissed Consumer - Cheapoair.com Fraud

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Cheapoair.com Fraud

Apr 11, 2008

cheapoair.com complaint

Beware before booking a flight through cheapoair.com. I booked one after being referred through shermanstravel.com which I thought was reputable but I guess not. My first flight on airtran did not have a baggage agreement with delta causing me to miss my connecting flight since I had to get my bag.I had a 45 minute layover with delta having a 45 minute baggage check limit. As you can see it's impossible. In order to get on another flight delta was going charge me for missing the flight. I refused to pay into this fraudulent scam and rented a car instead. Luckily I was 7 hours not 20 from my final destination. I thought it was just a mistake but they are still offering the same flight. I have been pursuing the issue without any help from customer service. I have not been able to get a reply from a person only a generic response that appears to be computer generated. Please learn from my mistake and pay a few more dollars for a legitimate ticket.

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Comments (3)

1. Written by Cheapoair response, on 13-08-2008 14:35

When consumers make reservations via the website they are acting as their own travel agents, therefore don't you think they should be responsible for what they book? we can only try to fix the mistake, at times our hands are tied and we have to abide by the rules of the airlines. The baggage alert is not just a small print it is of normal size and highlighted in RED. It also printed on the receipt, don't you feel that your receipt and confirmation should be looked at to verify the information. So from our standpoint, the information is there, whether you chose to review or not is the decision of the consumer!

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2. Written by Unsatisfying response from che, on 01-08-2008 18:28

Whenever there is a problem, cheapoair blames the customer and alludes to the fine print. It is ALWAYS the customers fault apparently with this company. Even when errors are made from their standpoint they will never admit fault.

Everyone should report them to the Better Business Bureau.

In most other airline travel agencies, they make it a point to highlight the fact that there could be complications instead of having a discrete little "link" and therefore denying any responsibility.

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3. Written by Customer Service, on 14-04-2008 16:28

In regards to the above complaint, on her itineary, and her flight confirmation it does state "baggage alert", in most cases people would click on that to verify what it meant. It states that you do have to claim your luggage and re-check it. The customer choose the flights herself, these flights are offered, for some people take carry on, therefore the baggage alert does not pertain to them.

It is the responsibility of the person making the reservations to verify all the information, we are not responsible for not verifying. Also, we have a 24/7 customer service line and we would assist in reacommodating her travel, however, a refund is not in order due to the ticket being non refundable, and the traveler choose not to fly, and neglected to view the baggage agreements.

I'm very sorry that they had been inconvienced, but information is listed for them to view.

Renee

CUSTOMER SUPPORT

CHEAPOAIR

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