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Home » Consumer Reviews » TRAVEL » CheapoAir has truly horrible service

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CheapoAir has truly horrible service

May 21, 2008

cheapoair.com complaint by Kjboyd

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My wife booked tickets through this dismal outfit. She didn't find a space on the poorly-designed web form to indicate a child. Also, unlike every other online agency, there is no way to select seats. Since she was concerned that our 7-year-old would end up being placed apart from us, she called the company to get that corrected. The rep cancelled the reservations and remade them, informing my wife that it would cost $50 for the change (which should have been unnecessary and, if necessary, utterly trivial). It took two hours for this piece of magic to happen.

Since CheapoAir is such a low-quality firm, the credit card company flagged the $5000 charge as 'suspicious' and declined it. Upon learning of this, my wife contacted the credit card company to resolve the issue. She then attempted to contact CheapoAir again. After being put on hold for 45 minutes, she finally reached a rep. He asked for the booking number and then announced that he had a computer problem and asked her to call back in 10 minutes. (Huh? You ask your customers to call back?) In addition, CheapoAir claims they will charge $25 a ticket for the fact that the credit card company declined their suspicious activity.

Now we are hesitant to book through a more reliable company, since we don't know that CheapoAir won't submit the charge again. Trying to call results in long delays and being told to call back when you finally reach a human being. I am thoroughly disgusted with CheapoAir.

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Comments (1)

1. Written by Customer Support, on 21-05-2008 16:50

This is in regards to Mr. Boyds, posting. I have read over your file and our website is clearly marked for selecting a Child, Infant, and Senior citizen if needed. So this is clearly an oversite while the booking process took place. I do see that your wife called back to advise that she booked the child as an adult, but nothing was ever mentioned about seat assignments and that she was concerned about this, nor did she ask to have seats assigned. We did try and run the credit card and it was declined, this is not the fault of our agency that your credit card company has restrictions. We spoke with you at 10:28am and advised us to rerun the ticket, and you also called back at 10:45am, so the long hold times you claim I don't see that, for all transaction done on a reservation,puts a time stamp on the file..

Your tickets have been issued, and your child received a discounted fare. My conclusion on this is that the blame is being placed on Cheapoair.com for an error made by the person who made the reservation online resulting in fees that they felt they did not need to pay.

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