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Home  »  Consumer Reviews  »  Airlines  »  Excellent prices and service
Excellent prices and service
Jun 20, 2008
cheapoair.com compliment by Hotflower80
I have been reading the content in this website and I feel I should share my experience with others as well.

As a traveler, I used to book my trips directly with the airlines until a few months back, when I had a complicated International itinerary which none of the major carriers could help me with a decent fare as it involved several airlines and traveling to Seoul, Hong Kong, Shanghai, Singapore & Melbourne.

After some web browsing at the major sites and still did not find what I was looking for, I discovered Cheapoair.com and I decided to give them a shot. To my surprise Customer service telephone number was boldly mentioned on their home page.

After a few minutes of hold time ( 5 mins to be exact  ) I was pleasantly surprised to be greeted very professionally by Jim. I gave Jim my requirements and I asked him to work out the best deal for me. Jim advised me if I could hold for a few minutes or if I would like to be called back. I wanted to get the booking done as early as possible so I did not mind holding on to the phone. It took him maybe another 5-7mins to work out the itinerary ( Jim did come on in between to say he was still there, which was very re-assuring to know that I was not put on an eternal hold ).

I was sent the entire itinerary for my review under Cheapoair booking # 1124806 while I was holding and Jim was re-capping the details for me too, I was surprised when I asked for the price and it was about $ 1000 cheaper than the previous quotes. All this on the preferred carriers I can accumulate miles on !!!!

I have since purchased several more trips on Cheapoair.com ( some less complicated ) which I have booked directly on their site and if I encountered any issues I don’t fail to call on “ my Online Travel Agent “ – Jim for assistance.

I have and will continue to recommend Cheapoair.com to my friends and family.

Keep it up Jim and team at Cheapoair !!!!!!

Justin B.

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1. Written by Heather McDonald, on 01-08-2008 09:00

This is a positive posting similar to 2-3 others. Highly suspicious. I'm guessing that cheapo air is trying to counter the tons of negative customer experiences in this manner. Shame on you.

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