Pissed Consumer - Excellent prices and service

Home » Consumer Reviews » Airlines » Excellent prices and service

Excellent prices and service

Jun 20, 2008

cheapoair.com compliment by Hotflower80

I have been reading the content in this website and I feel I should share my experience with others as well.

As a traveler, I used to book my trips directly with the airlines until a few months back, when I had a complicated International itinerary which none of the major carriers could help me with a decent fare as it involved several airlines and traveling to Seoul, Hong Kong, Shanghai, Singapore & Melbourne.

After some web browsing at the major sites and still did not find what I was looking for, I discovered Cheapoair.com and I decided to give them a shot. To my surprise Customer service telephone number was boldly mentioned on their home page.

After a few minutes of hold time ( 5 mins to be exact  ) I was pleasantly surprised to be greeted very professionally by Jim. I gave Jim my requirements and I asked him to work out the best deal for me. Jim advised me if I could hold for a few minutes or if I would like to be called back. I wanted to get the booking done as early as possible so I did not mind holding on to the phone. It took him maybe another 5-7mins to work out the itinerary ( Jim did come on in between to say he was still there, which was very re-assuring to know that I was not put on an eternal hold ).

I was sent the entire itinerary for my review under Cheapoair booking # 1124806 while I was holding and Jim was re-capping the details for me too, I was surprised when I asked for the price and it was about $ 1000 cheaper than the previous quotes. All this on the preferred carriers I can accumulate miles on !!!!

I have since purchased several more trips on Cheapoair.com ( some less complicated ) which I have booked directly on their site and if I encountered any issues I don’t fail to call on “ my Online Travel Agent “ – Jim for assistance.

I have and will continue to recommend Cheapoair.com to my friends and family.

Keep it up Jim and team at Cheapoair !!!!!!

Justin B.

More cheapoair.com Reviews

Discuss
cheapoair.com News

on our forums

Quote this article on your site | Views: 115

Comments (1)

1. Written by Heather McDonald, on 01-08-2008 09:00

This is a positive posting similar to 2-3 others. Highly suspicious. I'm guessing that cheapo air is trying to counter the tons of negative customer experiences in this manner. Shame on you.

Report

Comments on Excellent prices and service
Consumer Forum is another great place to discuss consumer concerns NOT RELATED to this article.
Name:
Comment:

Code:* Code
I wish to be contacted by email regarding additional comments